Terms of service

Effective Date: January 15, 2026

Last Updated Date: January 15, 2026

General

This website, located at https://www.flowsystem.ai (the “Site”), is owned and operated by Pineapple Acquisitions LLC, doing business as FlowSystem AI (“FlowSystem AI,” “we,” “our,” or “us”). By accessing or using the Site, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and any additional terms that may apply to specific services or products.

We reserve the right to update or modify these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Intellectual property rights

All content, software, trademarks, logos, AI models, workflows, prompts, automations, designs, copy, and materials available through the Site are owned by or licensed to FlowSystem AI and are protected by intellectual property laws. You are granted a limited, non-transferable, revocable license to use the Site for internal business purposes only.

You may not reproduce, resell, sublicense, reverse-engineer, scrape, copy, or exploit any part of the Site or Services without express written permission.

User Submissions

By submitting content to FlowSystem AI, you grant us a perpetual, royalty-free, worldwide license to use, reproduce, modify, distribute, and display such content. You represent that you have all rights necessary to submit such content.

Disclaimers

The Site and Services are provided “as is” and “as available” without warranties of any kind. FlowSystem AI does not guarantee uptime, performance, results, revenue, lead volume, conversion rates, or business outcomes.

We do not provide legal, financial, tax, medical, or investment advice.

Limitation of Liability

To the maximum extent permitted by law, FlowSystem AI shall not be liable for any indirect, incidental, consequential, or special damages. Total liability shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

Passwords

To use certain features of the Site, you will need a username and password, which you will receive through the Site’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information.

Indemnification

You agree to indemnify and hold harmless FlowSystem AI from any claims arising out of your use of the Site or Services.

Termination

We may suspend or terminate your access at any time for any reason without notice.

Refund policy

FlowSystem AI is a subscription-based software-as-a-service (SaaS) platform operated by Pineapple Acquisitions LLC, doing business as FlowSystem AI (“FlowSystem AI,” “we,” “us,” or “our”).

Please read this Refund Policy carefully before purchasing or subscribing to any FlowSystem AI products or services. By purchasing or using our services, you agree to this Refund Policy in full.

All subscription fees paid to FlowSystem AI are non-refundable. Once a subscription billing period has begun, no refunds will be issued for that billing period, including but not limited to partial months, unused time, lack of usage, or dissatisfaction with results.

You may cancel your subscription at any time to prevent future charges. Cancellation will take effect at the end of the current billing cycle. You will continue to have access to the service through the end of that paid period.

Any setup fees, onboarding fees, implementation fees, customization fees, consulting fees, or one-time charges are non-refundable once services have begun or access has been granted.

FlowSystem AI provides access to digital services and infrastructure immediately upon purchase. As such, these fees are considered earned upon delivery or activation and are not eligible for refunds.

Free Trials

If FlowSystem AI offers a free trial at any time, the free trial is the sole risk-free opportunity to evaluate the platform. Once a free trial ends and a paid subscription begins, all charges are subject to this Refund Policy.

Failure to cancel before the end of a free trial does not entitle you to a refund.

No Guarantees of Results

FlowSystem AI does not guarantee any specific business outcome, revenue increase, lead volume, appointment volume, or financial result. Results may vary based on numerous factors, including but not limited to industry, market conditions, usage, implementation, effort, and external systems.

Refunds will not be issued based on perceived performance, expectations, or business outcomes.

Chargebacks, Payment Disputes, and Fraudulent Claims

By purchasing or subscribing to FlowSystem AI, you expressly agree not to initiate a chargeback, payment reversal, or payment dispute with your bank or payment provider without first contacting FlowSystem AI at [email protected] and allowing us a reasonable opportunity to resolve the issue.

If you initiate a chargeback or payment dispute for any reason, including but not limited to claims of dissatisfaction, lack of usage, misunderstanding of the service, failure to cancel, or alleged non-performance, FlowSystem AI reserves the right to:

• Immediately suspend or permanently terminate your access to the platform without notice
• Revoke all licenses and access rights granted to you
• Disable accounts, phone numbers, workflows, automations, data, and integrations associated with your account
• Submit all relevant documentation, usage logs, communications, IP records, and access history to the payment processor and financial institution
• Recover any chargeback fees, dispute fees, administrative costs, and associated expenses incurred as a result of the dispute
• Pursue collection of unpaid balances to the fullest extent permitted by law

You acknowledge and agree that initiating a chargeback does not relieve you of your payment obligations and does not entitle you to continued access to FlowSystem AI services.

Fraudulent chargebacks, false claims, or misrepresentation of facts may result in additional legal action and reporting to payment processors, fraud prevention databases, and applicable authorities.

Liquidated Damages Clause

You agree that unauthorized chargebacks cause substantial administrative harm and operational costs that are difficult to quantify. In the event of a chargeback initiated in violation of this policy, you agree to pay FlowSystem AI liquidated damages equal to the amount of the disputed charge plus any associated chargeback fees and administrative costs incurred.

Digital Millennium Copyright Act

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under the U.S. copyright law. If you believe in good faith that materials hosted by FlowSystem AI infringe your copyright, you, or your agent may send to FlowSystem AI a notice requesting that the material be removed or access to it be blocked. Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon FlowSystem AI actual knowledge of facts or circumstances from which infringing material or acts are evident. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send to FlowSystem AI a counter-notice. All notices and counter notices must meet the then current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. FlowSystem AI Copyright Agent for notice of claims of copyright infringement or counter notices can be reached as follows: [email protected].

Assignment

This Agreement shall be binding upon and inure to the benefit of FlowSystem AI and our respective assigns, successors, heirs, and legal representatives. Neither this Agreement nor any rights hereunder may be assigned without the prior written consent of FlowSystem AI. Notwithstanding the foregoing, all rights and obligations under this Agreement may be freely assigned by FlowSystem AI to any affiliated entity or any of its wholly owned subsidiaries.

Dispute resolution

These Terms of Use shall be governed by and construed in accordance with the laws of the State of South Carolina and any dispute shall be subject to binding arbitration in Charleston, South Carolina. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Class action waiver

You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed.

The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless all relevant parties specifically agree to do so following initiation of the arbitration.

Severability

If any clause within the Terms of Service (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from the Terms of Service, and the remainder of these Terms of Service will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, the dispute will be decided by a court.

Contact

For questions, contact [email protected]